Privacy Policy

This Privacy Agreement has been developed in accordance with the requirements of the Law of Ukraine “On the Protection of Personal Data” and other regulatory acts of Ukrainian legislation that regulate legal relations related to the collection, processing, storage of personal data, as well as the right of citizens to privacy and the right to self-expression.

The Herb House website, being concerned with the development of relationships with its customers and understanding the importance of ensuring the protection of your personal data, has prepared this Privacy Agreement (hereinafter referred to as the “Privacy Policy”) and the terms of use of the website https://herbhouse.com.ua/ (hereinafter referred to as the “Site”) to resolve any potential disagreements and misunderstandings. Please read this page carefully as the information provided is important to you as a user of the Site.

DEFINITIONS

1.1. In this Privacy Policy, the following terms are used:

1.1.1. “Site Administration” (hereinafter referred to as the Site Administration) – authorized employees responsible for managing the Site on behalf of Herb House, who organize the processing of personal data, determine the purposes of personal data processing, the scope of personal data to be processed, and the actions or operations performed with personal data.

1.1.2. “Personal Data” – any information relating directly or indirectly to a specific individual (data subject).

1.1.3. “Processing of Personal Data” – any action (operation) or set of actions (operations) performed with or without the use of automated tools on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of Personal Data” – the requirement that the Administrator or other persons who have access to personal data must not disclose the data without the consent of the data subject or unless otherwise legally required.

1.1.5. “Herb House Site User” – a person who accesses the Site via the Internet and uses the Site.

1.1.6. “Cookies” – a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends back to the server each time it attempts to open a page of the corresponding website.

1.1.7. “IP Address” – a unique network address of a node in a computer network, built according to the IP protocol.

2. SUBJECT OF THE PRIVACY POLICY

2.1. By using the site or purchasing a product offered on the site, as well as by answering the necessary questions in the questionnaire during registration and/or making a purchase, the user confirms that they consent to the processing of personal data by Herb House and authorized persons, and that they are of legal age.

2.2. The user consents to the Site Administration processing the information provided, including the collection, systematization, accumulation, storage, clarification (updating, correction), use, distribution, anonymization, blocking, and destruction of personal data provided in the questionnaire for purposes such as creating a participant database, compiling statistical reports, conducting marketing research, and interacting with the user, including through telecommunications networks, including sending SMS messages and emails, until this consent is revoked.

2.3. The user confirms their agreement that the Site Administration has the right to interact with the user through direct contact via various means of communication, including but not limited to postal mail, email, and the Internet.

2.4. The personal data allowed for processing under this Privacy Policy includes but is not limited to the following information:

2.4.1. Full name of the User;

2.4.2. User’s contact phone number;

2.4.3. Email address (e-mail);

2.4.4. Delivery address for the product;

2.4.5. User’s place of residence.

3. PURPOSES OF COLLECTION AND PROCESSING OF PERSONAL DATA

3.1. Herb House uses the user’s personal information for the following purposes:

3.1.1. Identification of the user registered on the site for placing an order and/or entering into a purchase agreement with the Herb House online store.

3.1.2. Providing the user with effective customer support.

3.1.3. Offering personalized services to the user.

3.1.4. Contacting the user, including sending messages, requests, and information related to the use of the Services, as well as processing user requests and applications.

3.1.5. Improving the quality of services, usability, and developing new services and products.

3.1.6. Providing information about goods, services sold by Herb House, ongoing promotions, responding to inquiries, and fulfilling Herb House’s obligations to consumers of goods (services).

3.1.7. Conducting statistical and other research based on anonymized data.

4. CATEGORIES OF DATA COLLECTED

4.1. Categories of personal data collected by the site (independently or through third parties) include: cookies and usage data.

4.2. Personal data may be provided voluntarily by the user or collected automatically by the site during use.

Unless otherwise stated, the website https://herbhouse.com.ua/ uses cookies (or other tracking tools) to identify users and remember their preferences for providing the services required by the user.

4.3. Users are responsible for any third-party personal data they obtain, publish, or provide to others using the site, and confirm that they have obtained the consent of the third party to provide the data to the Owner.

METHODS AND DURATION OF PROCESSING PERSONAL DATA

5.1. The processing of personal data is carried out without a time limit, by any lawful means, including in information systems using automated tools or without the use of such tools.

5.2. The user agrees that the Site Administration has the right to transfer personal data to third parties, including courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the user’s order placed on the Herb House Site, including the delivery of the product.

USER RIGHTS

6.1. Users have the right:

6.1.1. To learn whether their personal data has been stored.

6.1.2. To contact the Site Administration to inquire about the content and origin of their data.

6.1.3. To verify their accuracy or ask for them to be supplemented.

6.1.4. To request deletion, updates, or corrections.

6.1.5. To have their data anonymized.

6.1.6. To block any data held in violation of the law.

6.1.7. To oppose the processing of their data on legitimate grounds.

6.2. Corresponding requests should be sent to the Site Administration using the contact information provided on the site.

COOKIE POLICY

7.1. The site collects information about your visits to our websites for the purpose of obtaining statistics on site usage, evaluating its efficiency, and tailoring the content to your interests. We use various technologies for this, one of which is cookies. These are data that a website can send to your browser and be stored on your computer for subsequent identification by the website.

7.2. Cookies are used to assess the performance of websites (e.g., measuring the number of visitors and the duration of their stay on the site), identifying the most interesting and visited topics and pages, as well as ensuring the convenience of navigation and use of the site, without collecting any personal information. They can also be used to tailor content based on previous user interaction with the site and preferences, allowing us to improve the user experience over time.

DATA SECURITY

8.1. The Herb House website takes necessary organizational and technical measures to protect users’ personal information from unlawful or accidental access, destruction, distortion, blocking, copying, distribution, and from other unlawful actions by third parties.

8.2. This Privacy Policy applies only to the Herb House website. If the User follows links on the website to third-party resources, the website does not bear responsibility for their actions.

8.3. Personal data may be used in legal proceedings or in stages leading to possible legal action due to improper use of the website or its services.

The user is aware that the site administration may be required to provide personal data at the request of government authorities.

ADDITIONAL INFORMATION ABOUT USER PERSONAL DATA

9.1. In addition to the information contained in these privacy rules, the site may provide the User with additional and contextual information regarding specific services or the collection and processing of personal data upon request.

9.2. For the purpose of site maintenance and technical support, the site or any third-party services may keep logs of interaction with users (system logs) or use other personal data (such as IP addresses).

ADDITIONAL CONDITIONS

10.1. The Site Administration has the right to make changes to this Privacy Policy without the user’s consent.

10.2. The new Privacy Policy takes effect upon its publication on the Site unless otherwise provided by the new version of the Privacy Policy.

10.3. In the event of disagreement with any changes made to the Rules, the User must stop using the site and may request that the Site Administration delete their personal data.